Privacy notice on the processing of personal data
How ESCO-VOLTAJ S.R.L. processes the personal data of visitors to escovoltaj.md, in accordance with Law no. 195/2024 on personal data protection of the Republic of Moldova.
Updated: · version 2026-11-10
1. Who is the data controller
ESCO-VOLTAJ S.R.L., IDNO 1007600069173, with its registered office at MD-2005, mun. Chișinău, str. Constantin Tănase 6 and its office at str. Bună Vestire 15/1, Chișinău (“ESCO VOLTAJ” or “we”), is the controller of the personal data collected through this website.
For any question about your data you can write to office@escovoltaj.md or call +373 79 77 81 55. Data protection requests are handled by the company's management.
2. What data we process, for what purpose and on what basis
| Situation | Data processed | Purpose | Legal basis (Law no. 195/2024) | Retention |
|---|---|---|---|---|
| Enquiry form | Name, phone; optionally: email, company, service of interest, message. Technical: the language and the page the form was sent from, the date and time of consent | Handling your enquiry, contacting you and preparing a quote | Your consent — Art. 6(1)(a); steps taken at your request prior to entering into a contract — Art. 6(1)(b) | 12 months from the last correspondence, if no contract is concluded |
| Phone calls and email | Phone number, email address, content of the message | Replying to your request | Art. 6(1)(b) and (f) — the legitimate interest in replying to the requests we receive | 12 months from the last correspondence |
| Server technical logs | IP address, date and time of access, page requested, browser type | Operation and security of the website | Art. 6(1)(f) — the legitimate interest in keeping the website secure | As set by the hosting provider, as a rule no longer than 90 days |
| Preferences saved in your browser | Your choice on cookies and external content, the “pause motion” setting | Respecting your choices | Storage strictly necessary for a service you have expressly requested | Until you delete them from the browser |
| Google map (only at your request) | IP address and technical data about your device, sent to Google | Displaying the interactive map | Your consent — Art. 6(1)(a) | According to Google's policy |
We do not collect special categories of data (Art. 9) through the website and ask you not to include them in messages. The website is addressed to companies and adults; we do not knowingly process children's data.
3. Where the data comes from and whether you must provide it
The data is provided directly by you. Providing it is voluntary. Your name and phone number are needed for us to take up an enquiry sent through the form; without them we cannot contact you. The other fields are optional.
4. Who receives the data
- ESCO VOLTAJ employees authorised to handle enquiries;
- the company's web hosting and email provider, acting as a processor under a contract (Art. 28);
- the provider of the Telegram messaging service, through which a copy of the enquiry reaches the company's internal work group;
- public authorities, only where the law obliges us.
We do not sell your data and do not pass it on to third parties for marketing purposes.
5. Transfers to other countries
Enquiries sent through the form are delivered to the company's email address. If you choose to load the Google map, technical data about your device is sent to Google (Google Ireland Limited / Google LLC), which may also process it outside the Republic of Moldova, including in the USA, under its own safeguards.
So that an enquiry is picked up without delay, a copy of it is also sent through the Telegram messaging service to an internal group that only authorised employees can access. Telegram's servers are located outside the Republic of Moldova, in countries that may not ensure an equivalent level of protection. The copy is sent on the basis of the consent you give when submitting the form and only in order to handle the enquiry; messages in that group are kept for the same period as enquiries received by email.
Otherwise we do not transfer your data to other countries. Should this become necessary, we will do so only in compliance with Articles 44–49 of Law no. 195/2024.
6. Your rights
Under Articles 15–22 of Law no. 195/2024 you have the right:
- of access to your data (Art. 15);
- to rectification of inaccurate data (Art. 16);
- to erasure — the “right to be forgotten” (Art. 17);
- to restriction of processing (Art. 18);
- to data portability (Art. 20);
- to object to processing based on legitimate interest (Art. 21);
- not to be subject to a decision based solely on automated processing, including profiling (Art. 22) — we take no such decisions;
- to withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal (Art. 7(3)).
To exercise your rights, write to us at office@escovoltaj.md. We reply without undue delay and within one month of receiving the request; for complex or numerous requests this period may be extended by up to two further months, and we will inform you of the extension within the first month (Art. 12(3)). Exercising your rights is free of charge. Where we have reasonable doubts about the identity of the person making the request, we may ask for additional information to confirm it (Art. 12(6)).
7. The right to lodge a complaint
If you consider that the processing of your data infringes the law, you have the right to lodge a complaint with the National Centre for Personal Data Protection (Art. 72): 48 Serghei Lazo St., MD-2004, Chișinău; tel. (022) 820 801; centru@datepersonale.md; datepersonale.md. You may also bring an action before the courts (Art. 74).
8. How we protect the data
- the website works only over an encrypted connection (HTTPS);
- the form does not store data on the website: the message is sent by email to the company's address and, as a copy, to the internal work group in Telegram;
- we use no third-party tracking tools without your consent; fonts and scripts are hosted locally;
- only authorised employees have access to enquiries.
9. Automated decisions and profiling
We do not take decisions based solely on automated processing and do not create visitor profiles.
10. Changes to this notice
We may update this notice when the way we process data or the legislation changes. The version in force and the date of the last update are shown at the top of the page.